For those of you who are our established customers, we thank you for your patronage. If you are a new customer, we thank you for the opportunity to earn your business. We believe our job is to see that you are able to get the supplies you need, when you need them. We shall always do everything possible to offer you the best brand merchandise at the lowest competitive prices.
Orders may be placed at either of our four locations in person or by telephone, fax or mail. Customer service is available during our regular business hours. We make every effort to fill your orders according to your specific requests.
A deposit may be required on special orders consisting of large quantities of certain item or on orders of items we do not regularly stock.
FREE DELIVERY SERVICE
As a service to our customers in San Diego County and certain areas of Los Angeles, Riverside, Orange and Imperial Counties, we offer free delivery service. We prefer that orders be of at least $50.00 when using this free service. Deliveries are scheduled for regular, specified schedule days and only in commercial districts. We must adhere to these schedules to allow reliable service to all our customers. Please call for delivery schedule information (days and approximate times in your area).
FEDEX / ONTRAC SHIPPING
We have FedEx / Ontrac pickup daily Monday through Friday and generally all orders will be shipped FedEx / Ontrac within 24 hours of receipt of order. Most orders marked “Hot Rush” and received before 12:00 p.m. will be shipped the same day. However, we will not be responsible for late delivery of any item unless a specified date is guaranteed in writing.
COMMON CARRIER SHIPPING
We are unable to ship glass, over-sized fragile items by FED EX or parcel post. These items must be shipped by common carrier. Unfortunately, these items may not be shipped C.O.D. Therefore, we require advance payment with either a credit card or a check mailed in advance to pay for the merchandise. However, common carrier shipments may be shipped freight collect.
All shipments and delivery orders are checked twice before leaving our premises. Please check carefully before claiming shortages. In case of shortage please notify us within five (5) days of delivery. We make every effort to pack all merchandise to insure that it will arrive in good condition. Breakage and losses are the responsibility of the freight carrier and claims should be filed with them.
All shipments and deliveries will arrive C.O.D. unless payment has been arranged in advance. We will accept business checks, Visa, MasterCard, American Express, Discover, money orders and approved charge accounts in current condition. Credit applications may be obtained by visiting or telephoning any of our locations. Initial (first time) orders require payment by credit card, certified funds or cash.
The prices in our printed catalogue are wholesale prices and available to the trade (those who regularly purchase our products for resale or business purposes). In order to buy at wholesale prices, a customer must register and receive a wholesale buyer’s identification card. Other types of institutions, charitable organizations, and senior citizens may apply for a courtesy discount card. Please call or visit one of our locations for details.
All other buyers will be charged the posted prices. Buyers without wholesale buyer’s cards or who buy for personal use will be taxed the prevailing sales tax rate.
All checks returned from a customer’s bank are subject to a $25.00 handling fee.
CHANGE OF ADDRESS
To help us maintain accurate, current registration cards and mailing lists, please notify us of changes in business ownership, addresses and telephone numbers.
All returns must be presented within ten (10) days of invoice date.
All returns must be accompanied by the original invoice or a copy thereof.
All returns must be in original, salable condition including price tags and packaging.
We are sorry, but no returns will be accepted on:
• Sale Items
• Seasonal or Holiday merchandise
• Artificial Flowers, Plants, Bushes, Berries or Foliage
• Design or Instructional Books
Please allow 10 to 14 days for cash refunds on return items paid for by check.